Interworks Support Plans for End-Customers are designed to offer a first class support for Interworks Cloud Catalogue services. Our customers can take advantage of our expertise to troubleshoot and answer any need and demand.
Each Support Plan consists of a certain number of tickets at a premium price and defined support hours.
Our Support is focused on technical troubleshooting and problem resolution.
You need to know
Incident Handling All Support Plans require the Customer to open a support ticket. There are two types of support tickets:
Email CommunicationCustomers send an email to [email protected]. An automated e-mail reply is sent back to customers with the support ticket number. A Support Engineer contacts the customer via e-mail or phone within the agreed response time. Phone CommunicationOur customers can call Interworks technical support at +30 231 069 2442 (Greece), +44 207 097 1222 (UK) or +1 954 607 1522 (US). In case the Customer doesn't send an email to open a support ticket, Interworks support opens a support ticket on behalf of the of the Customer.
Additional info Support plans have a billing period of three months.